REFUND POLICY

Last Updated: October 2025

At Momo Loco Mississauga, customer satisfaction is our top priority. We work hard to ensure that every dish you order is freshly prepared, accurate, and meets our quality standards. Because our food is made to order, please review the following refund and replacement policy carefully.

1. No Refunds on Completed Orders

All sales are final once your order has been prepared and delivered or picked up.
Since food items are perishable and made to order, we are unable to offer refunds, returns, or exchanges once the order has been completed.

2. Order Issues or Quality Concerns

We understand that mistakes can happen. If you experience any issue with your order (for example, missing items, incorrect dishes, or quality concerns), please contact us within 24 hours of your purchase.

You can reach us at:
📞 905-625-6464
✉️ momolocomississauga@gmail.com

Please provide:

Your order number or receipt
A description of the issue
(If applicable) A clear photo of the item(s) in question

We will review your concern and, at our discretion, may offer one of the following remedies:

Replacement item(s) for pickup or future order
Store credit for the value of the affected item(s)

Refunds to original payment methods are only considered in exceptional cases, subject to management approval.

3. Third-Party Delivery Orders

If you placed your order through a delivery partner (Uber Eats, DoorDash, or SkipTheDishes), please contact that platform directly for refund or credit requests.
Each partner has its own refund policy, and they handle payments independently.

4. Cancellations

Orders can only be cancelled if we have not yet begun preparing your food.
Once preparation has started, the order cannot be cancelled or refunded.
For catering or large orders, a minimum 24-hour notice is required for any cancellation or modification.

5. Gift Cards and Promotions

All gift card and promotional voucher sales are final and non-refundable.
Gift cards cannot be exchanged for cash and must be used toward eligible purchases at Momo Loco Mississauga.

6. Our Commitment

We value every guest and strive to make your experience enjoyable. If you’re unsatisfied with your order for any reason, please contact us directly — we’ll do our best to make it right.

7. Contact Us

If you have questions or concerns regarding this Refund Policy, please contact us:

📍 Momo Loco Mississauga
5101 Dixie Rd Unit A6, Mississauga, ON L4W 0E6
📞 905-625-6464
✉️ momolocomississauga@gmail.com